Privacy Policy

Effective Date: Feb 10, 2026

CASATECH LLC DBA CASATECH IT SUPPORT
CASATECH LLC DBA CASATECH IT SUPPORT (“Casatech,” “we,” “our,” or “us”) is committed to protecting the confidentiality and security of personal and client information. This Privacy Policy describes how we collect, use, disclose, safeguard, and dispose of information in connection with:

  • Our website
  • Communications with us
  • Prospective and current client relationships
  • Delivery of managed IT and related services

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information that you provide directly to us, including:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Service inquiries or project details
  • Billing and business contact information

You are not required to provide personal information; however, failure to do so may limit our ability to respond or provide services.

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website

This information is used for operational, analytical, and security purposes.

C. Cookies and Tracking Technologies

We use cookies and similar technologies (including analytics providers such as Google Analytics) to:

  • Improve website performance
  • Analyze traffic patterns
  • Enhance user experience

You may disable cookies in your browser settings; however, some website functionality may be affected.

2. How We Use Information

We use collected information for legitimate business purposes, including:

  • Responding to inquiries
  • Providing managed IT and related services
  • Communicating service updates and support information
  • Monitoring and improving system and website performance
  • Maintaining security
  • Complying with legal obligations

We do not sell, rent, trade, or monetize personal information.

3. Client Data (Managed IT Services)

In the course of providing services, Casatech may access, process, or store client business data, including but not limited to:

  • User account information
  • Device and system configurations
  • Security logs
  • Backup data
  • Cloud-hosted data

All client data:

  • Remains the property of the client
  • Is accessed only as necessary to perform contracted services
  • Is treated as confidential

Casatech does not use client data for marketing, advertising, or resale.

4. Third-Party Service Providers

Casatech utilizes reputable third-party vendors to support service delivery, including hosting providers, remote monitoring tools, backup platforms, and security software.

We:

  • Limit shared data to the minimum necessary
  • Restrict access to authorized personnel
  • Secure administrative access using multi-factor authentication (MFA)
  • Maintain role-based access controls

We are not responsible for the independent privacy practices of third-party vendors, though we take reasonable steps to work with providers that maintain appropriate safeguards.

SMS consent is not shared with third parties.

5. Information Sharing

We do not sell personal information.

We may disclose information:

  • To service providers and subcontractors under confidentiality obligations
  • When required by law, subpoena, or regulatory request
  • To protect our legal rights or prevent fraud or security threats

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures include:

  • Multi-factor authentication (MFA)
  • Role-based access controls
  • Secure credential management
  • Endpoint protection and monitoring
  • Encrypted communications where applicable
  • Secure backup practices

However, no system can be guaranteed to be completely secure. We do not warrant or guarantee absolute security.

7. Data Retention and Destruction

We retain information only as long as reasonably necessary to:

  • Provide services
  • Fulfill contractual obligations
  • Comply with legal requirements

Upon termination of a client relationship:

  • Administrative access is revoked
  • Client data may be returned upon request
  • Data stored in Casatech-controlled systems is securely deleted or destroyed within a reasonable timeframe unless retention is legally required

8. Your Rights

Subject to applicable law, you may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Opt-out of marketing communications

Requests may be submitted to: privacy@casatech.com
We reserve the right to verify identity prior to fulfilling requests.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may modify this Privacy Policy at any time. Updates will be reflected by a revised “Effective Date.” Continued use of our services constitutes acceptance of any revised policy.

11. Contact Information

CASATECH LLC DBA CASATECH IT SUPPORT
1926 Brock Ct
Ann Arbor, MI 48104
privacy@casatech.com
734-600-0090